Suggested replies, KB snippets, and instant translations — faster resolutions with your voice.
Help agents move faster with better context so queues go down and CSAT goes up.
Drafts, knowledge, and translations where agents work.
We learn your style and suggest clear replies that agents can send as‑is or edit in seconds.
Surface the right article or macro inside the reply box, with citations and quick‑insert.
Instantly translate inbound and outbound messages so global teams move as one.
Lower AHT, higher CSAT, and happier agents.
Yes. Agents can fully edit or discard suggestions. Final control stays with your team.
We ingest your best replies and style guide, then test drafts on sample tickets until you approve.
Zendesk, Freshdesk, Intercom, Help Scout, and custom platforms via API.
Data is encrypted in transit and at rest. PII is masked by default, and access is role‑based with audit logs.