l AI Chatbots — DevXCloud
AI-Powered Chatbots

AI Chatbots That Never Sleep

Deliver instant, personalized replies 24/7 while your team focuses on complex cases.

Why It Matters

Customers expect answers now. Offload repetitive chats so agents can focus on work that needs a human touch.

Delayed first response = frustrated customers
Simple FAQs consume agents’ time
Time‑zone coverage is hard
Lost sales from unanswered pre‑purchase questions
Where's my order? Refund policy Shipping time Bot handles FAQs Smart Handoff Complex cases → agent

How We Solve It

Three simple parts that work together.

Step 1 — Instant Answers

Order status, FAQs, policy info

Fetches from your store and docs to resolve common questions in seconds.

“Where’s my order?” → Answer
Step 2 — Smart Handoff

Confidence threshold → human agent

When confidence is low or intent is sensitive, the bot routes with full context.

Route to agent with chat history
Step 3 — Continuous Learning

Improves with every chat

Feedback loops update intents, responses, and coverage so deflection rises over time.

Automate the Simple. Focus on What Matters.

Deflect repetitive chats while improving CSAT.

Escalations ↓ CSAT ↑

FAQs

Can bots use our knowledge base?

Yes. We ingest your help center, policy docs, and product data to ground answers with citations.

How do you control tone and brand voice?

We set guardrails and style rules, then test on real transcripts. You approve before go‑live.

What percent of chats can be automated?

Most brands automate 40–70% of incoming volume within the first month, depending on complexity.

Do you support web, WhatsApp, and Facebook?

Yes. We support web chat and major messaging apps including WhatsApp and Facebook Messenger.