AI Sentiment & Feedback Analysis

Understand Every Customer’s Emotion in Real Time

Go beyond words. Detect tone, intent, and themes across every channel.

Why It Matters

Feelings drive behaviors. Spot risk early and double down on delight, using real customer words at scale.

Hidden frustration drives churn
Manual review is slow and biased
No clarity on overall mood by channel
Insights trapped in unstructured text
Order delay Great packaging! Wrong size 🙁 Negative 🙂 Positive 😐 Neutral

How We Solve It

From raw messages to action in minutes.

Step 1 — Real‑Time Scoring

Across email, chat, and social

We classify tone and intent the moment messages arrive so teams can react fast.

Live scoring → Alert
Step 2 — Auto‑Theming

Billing, shipping, product

Topics auto‑cluster into themes so you see what’s trending without manual tags.

Auto‑themes: Billing / Shipping / Product
Step 3 — Trend Dashboards

For action and QA

See KPI movement over time and close the loop with coaching and fixes.

Turn Emotions Into Actions That Drive Retention

Route risk, celebrate wins, and fix root causes with clarity.

Playbook Rule IF NEGATIVE + VIP → Escalate in 10m Owner: QA Lead • SLA: 10m Outcome: Save at‑risk customers

FAQs

Which languages are supported?

We support all major languages. Low‑volume languages are handled via high‑quality translation before analysis.

How accurate is the sentiment model?

Benchmark accuracy exceeds 85–92% on customer‑support datasets. We fine‑tune on your transcripts to improve further.

Can we export to BI tools?

Yes. CSV exports and connectors for tools like BigQuery and Power BI let you join sentiment with revenue and churn.

Does it tag PII?

We auto‑redact PII and flag sensitive fields. You control retention policies and access by role.